PRIVACY POLICY
Last updated: 28th July 2026
Toasted Truck & Deli ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website, submitting an enquiry, or engaging our catering services, you agree to the collection and use of your information as described in this policy.
1. Who We Are
Toasted Truck & Deli ABN: 73 602 539 275 Address: [Insert business address] Email: hello@toastedtruckanddeli.com.au Phone: 0451 700 998 Website: https://www.toastedtruckanddeli.com.au/
2. Information We Collect
We may collect the following personal information:
Name and contact details (email address, phone number)
Business or organisation name
Event details (date, location, guest numbers, catering requirements)
Payment and billing information (where applicable)
Information you provide through enquiry forms, including via our website and social media platforms such as Meta (Facebook and Instagram) Lead Forms
Technical information such as IP address, browser type, and website usage data (via cookies or analytics tools)
We only collect information that is reasonably necessary to provide our catering services and respond to enquiries.
3. How We Collect Information
We collect personal information directly from you when you:
Submit an enquiry through our website contact form
Submit an enquiry through a Meta (Facebook/Instagram) Lead Ad or Instant Form
Email, call, or message us directly
Book our catering services
Interact with our social media pages
4. How We Use Your Information
We use your personal information to:
Respond to catering enquiries and provide quotes
Plan, confirm, and deliver booked events
Process payments and invoicing
Send updates, confirmations, or changes relating to your booking
With your consent, send occasional marketing communications, offers, or newsletters
Improve our website, services, and customer experience
Comply with legal or regulatory obligations
5. Disclosure of Information
We do not sell your personal information. We may share your information with:
Staff and contractors who need it to fulfil your booking
Payment processors, to process transactions securely
IT service providers, booking platforms, or software providers (e.g. CRM or scheduling tools) that support our operations
Meta Platforms, Inc., where you have submitted an enquiry through a Facebook or Instagram Lead Form (subject to Meta's own privacy policy)
Government or regulatory bodies, where required by law
We do not share your information with third parties for their own independent marketing purposes without your consent.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically using secure, password-protected systems and cloud-based platforms.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to understand website usage and improve our services. You can adjust your browser settings to disable cookies, though this may affect website functionality.
8. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at hello@toastedtruckanddeli.com.au. We will respond to reasonable requests within a reasonable timeframe.
9. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by using the "unsubscribe" link in our emails or by contacting us directly.
10. Complaints
If you have concerns about how we have handled your personal information, please contact us at hello@toastedtruckanddeli.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
12. Contact Us
For questions about this Privacy Policy or how your information is handled, contact us at:
Toasted Truck & Deli Email: hello@toastedtruckanddeli.com.au Phone: 0451 700 998